Screenshots for iTunes Connect with wrong aspect ratio

Asked 24/9, 2014 at 22:24 Answered 19/11, 2015 at 17:57

ios iphone screenshot app-store-connect screen-size

Took screenshots for every size in the simulator and I'm having a problem with 4.7-inch (iphone 6) and 5.5-inch (iphone 6 Plus) screenshots only.... With 4-inch and 3.5-inch had no problem uploading.

Error states: One or more screenshots have the wrong aspect ratio. For more information, see the Developer Guide.

On the Dev-Guide says:

4.7-inch -> 750 x 1334 pixels for hi-res portrait
5.5-inch -> 1242 x 2208 pixels for hi-res portrait

My screenshots HAVE those dimensions, I took them with the respective simulators. Any one had a similar problem?

(Already tried renaming the screenshots, avoiding strange characters and what not... No success yet)

Beaumarchais answered 24/9, 2014 at 22:24 Comment(9)

I'm having same problem right now. The same images worked fine a few days ago, so it looks like iTunes Connect has temporarily lost its mind. – Grazing 24/9, 2014 at 22:38

Yeah, at least it seems we're not alone in this, already sent an issue to Apple contact center, seems like we're just gonna have to wait :( – Beaumarchais 24/9, 2014 at 22:46

I am having the issue with images that I successfully submitted earlier in the day. This is an iTunes Connect issue. I've submitted a support request--I suggest you do the same. – Orfield 24/9, 2014 at 22:47

I'm having the same issue right now. – Avignon 24/9, 2014 at 22:50

Same here, only happens for iPhone 6/6+. – Gladis 24/9, 2014 at 23:43

Yep same here. Emailed apple and they said they had engineers looking at it – Portuguese 24/9, 2014 at 23:50

I can't believe how buggy the new iTunes Connect is. This is not the first issue I've had with it. Other 500 server error issue was resolved by me using Safari instead of Chrome.. – Avignon 25/9, 2014 at 0:9

I am having this issue right now. – Oligopoly 31/10, 2015 at 20:3

@AmitNivedanKalra are you taking the screenshots from the respective simulator (Cmd+s)? Back then this was caused by a temporary bug in iTunes Connect – Beaumarchais 31/10, 2015 at 20:8

set the simulator scale to 100%

Simulator > Window > Scale > 100%

Scutcheon answered 19/11, 2015 at 17:57 Comment(2)

^^This does provide the answer. It saved a lot of time for me. – Winer 25/11, 2015 at 7:1

It doesn't answer the question if you already have a screenshot that needs fixing. I shouldn't have to spend £1k on a Mac so I can retake a screenshot... – Denni 11/8, 2016 at 9:37

It's been a temporary problem by Apple. Now it should accept your images: Uploading screenshots to iTunes connect for iPhone 6 and 6+

Ironlike answered 25/9, 2014 at 7:41 Comment(1)

Still getting the same issue with 4.7inch screenshots – Manly 19/11, 2014 at 22:11

Just rename them to "1.png" and so on.

Hedelman answered 26/9, 2014 at 5:13 Comment(0)

The iOS Simulator began scaling images. If you're scaling is anything other than 100, change it back to 100. I had the same issue, this seemed to solve it.

Oligopoly answered 1/11, 2015 at 22:24 Comment(0)

Run your app on the simulator, and save screen shots.
Rename those screen shots to 4.7.1 (iPhone 6), 5.5.1 (iPhone 6 plus) and so on.

Water answered 25/9, 2014 at 8:40 Comment(2)

Do you honestly believe that's all it takes? – Aguedaaguero 25/9, 2014 at 8:42

Why would I need to try it? I'm not the OP and I can't believe that you honestly believe this would just work doing these steps. – Aguedaaguero 25/9, 2014 at 9:33

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