Uploading screenshots to iTunes connect for iPhone 6 and 6+

I

7

13

I'm trying to upload screenshots of my app on iPhone 6 and 6+ and I'm getting a baffling error message:

"One or more screenshots are the wrong size..", see the screenshot below

Error message

However, I have checked the apple website and the required size is 750x1334 and 1242x2208

In an attempt to prove I'm not going nuts, screenshot of the properties below.

Properties

What am I missing?

Italicize answered 24/9, 2014 at 23:43 Comment(0)

R

15

This a big problem, I also can't upload screenshots for both 4.7 and 5.5 (I've check them 3 times and they are correct).

Same message as yours.

The error on 6 Plus side is caused by the fact that itunesconnect wants 1242 x 2208 screenshots for portrait and 2208 x 1242 in landscape.

** Update.. Ok, it seems to work now.

Razorback answered 25/9, 2014 at 0:26 Comment(0)

D

12

I ran into this problem when using screenshots from the Simulator. Solution: Make sure that the scale is 100% (Window->Scale in simulator menu). If you scale the window down (common when simulating hight resolution devices), then the screenshot will also be scaled down...

Dynameter answered 31/10, 2015 at 10:16 Comment(0)

L

8

I have this issue right now. This answer helped me https://mcmap.net/q/903213/-screenshots-for-itunes-connect-with-wrong-aspect-ratio Just rename them to "1.png" and so on. It may sounds insane but when I renamed the simulator screenshots to 1.png, 2.png and so on, itunesconnect uploaded them without any errors

UPDATE: I think that non latin symbols in the filename are the reason of this problem. iOS simulator uses localized date in the screenshot file names.

Lavatory answered 27/9, 2014 at 5:51 Comment(0)

I

5

I'm experiencing the same problem.

Apple just replied, they have new rules, you have to upload your build first. Absolute nonsense.

Sent them link to this thread, problem is on their server side.

UPD: now fixed for me as well. :)

Iyeyasu answered 25/9, 2014 at 0:31 Comment(2)

So typical Apple, world richest company but they can't get the basics right. Wasted 30+ minutes of my time. – Zither 13/3, 2015 at 15:3

Hah! I've cheerfully entered the 3rd hour of banging head against keyboard. – Adne 25/4, 2017 at 14:53

P

1

I have a 'simple' way

go on check the image size for a particular screenshot https://help.apple.com/app-store-connect/#/devd274dd925
open your screenshot with preview
modify the size to based on what apple wants adjust image size
then thats it hope you will find it easy

Purdah answered 6/7, 2018 at 10:33 Comment(0)

D

1

Open your screenshots in Preview application
Go to Tools -> Assign ProfilE
Choose sRGB IEC61966-2.1
Press OK
Then submit your screenshots to Appstore Connects

its fixed for me!.

Dallas answered 6/8, 2020 at 11:32 Comment(0)

S

-1

I was facing the same issue but that was regarding ipad..soo for people who wants 12.9 inch display screenshots to be uploaded..is to select ipad pro as simulator and capture screensho using file and save screenshot and it gets saved on your desktop..just rename the screenshot with 1.png or etc..n upload.....it vl solve ypur problem

Scorecard answered 12/1, 2017 at 9:2 Comment(0)

Recommended topics

Hot tags