Git treats lines starting with # (hash, number sign, octothorpe, pound sign) as comment lines when committing. This is very annoying when working with a ticket tracking system, and trying to write ...

I am creating my own system to managing all tickets which are comes from freshdesk.com through its API. I am making curl request to fetch data from freshdesk.com. With getting data of related to ti...

I am developing a site with osTicket v1.9.8 ticket system, which works fine, but I would like to know how to accomplish Thread Mail Structure while Agent or admin post a reply back to customer. i....

I'm trying to read an email using ruby mail gem. But mail.body.decoded returns me not just the body message. How can I clean up this body message and remove unwanted text like: -20cf30433c9a437c...

All, I have been trying to work out how to select say 15 tickets within a single block of seats. EDIT: the problem is - how to find all rectangles of given dimensions (say 3x5 for example) of fre...

I've just started working on osTicket. I'm digging this ticket system to understand more of it. I read a lot about its feature from official website as well as some forums but still I could not fig...

I am building a basic support request system where the customer can log in and ask a question and an admin can go in and reply and it will set the status to "Responded" and e-mail the customer to l...

I know of osTicket, are there any other more compelling help ticket systems? My company wants to use one and I am researching them now. I forgot to mention, I will need to install it on our ...

I'm building a ticket-selling application which tracks an inventory of tickets, de-activating them when a particular ticket is sold out. I'm wondering what the best practice is for releasing inven...

I have a custom and simple php/mysql based user system. I'm trying to build a way for members to send product support to our staff (put it in a database & viewed in admin area) and for th...

My company uses StarTeam for source control and CR management, but I would really like to switch to Subversion for source control. For those of you that know ClearQuest and ClearCase, StarTea...

I've been working with SVN for a couple of years and recently been working on some projects involving Trac. It might seem odd for most of you but I come from design oriented background where ...