I'm working on a project where I need to generate end-user documentation for a piece of software. At some point in next year, the piece of software that I am writing this documentation will b...

My company is a custom development shop for a number of projects, some larger and some smaller. Currently we handle all of our client communication through email. So we email a design doc, they mar...

So, I work in a fairly small IT section. We have a trouble ticketing system that about half of our end users use. Some of my coworkers don't really do much to encourage our end users to use t...