Facebook Comments Don't Show in Comment Moderation Tool (but show on the actual page)

Question

It seems like no comments after 26th of October appear in my Comment Moderation tool. Comments, however, appear on the page.

On the webpage, I can see comments after that (some of which are spam which I need to moderate).

I have the following code on page:

<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/en_GB/sdk.js#xfbml=1&version=v2.10&appId=xxxxx';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

<div class="fb-comments" data-href="xxxxx.com" data-numposts="7" data-order-by="reverse_time"></div>

Both the fb:admins and fb:app_id properties are set and show up in Open Graph Debugger (I actually removed the fb:admins property since the admins are set in the moderation tool)

Spiral

Same problem here, I put comments and I can't see them in the moderation panel.. – Irrawaddy

@IdanShechter If I remember correctly, there was an issue with redirection (In my case, fb URL was example.com/page/1/ but I wanted to display comments on example.com/page/. Note that I had a 301 redirect from example.com/page/1/ to example.com/page/. – Spiral

I've checked, there is no redirect. I am using a URL with # (hash) for the pages, but I had no problem with it on other websites. – Irrawaddy

I get a moderation when I put the comment div inline. The problem for me is that I load it that I load the comment dynamically, parsing the page when a popup is open. I have no idea how to make moderation available for dynamically loaded comment plugin. – Irrawaddy

@IdanShechter If you wish, feel free to edit the question to add this information :) – Spiral

thank, I opened a new question, found out that the hash is the issue, but I need it in order to load different comments in the same page: #51305783 – Irrawaddy

Answer 1

I solved the problem when I realized the og:url and data-href, which were automatically generated, did not match the current URL.

• Current URL was www.demo.com/es/page
• og:url and data-href were www.demo.com/page

Facebook developer tool only gives a subtle notice about mismatch (Redirect Path) with og:url(og:url Meta Tag) and the current url (Input URL).

Chord