AWS free tier account lightsail instance creation error

Question

I am trying to create an aws lightsail instance. I just opened my free account a couple weeks back. I login, go to lightsail and press create, select my configurations, select the $5 plan which says free for the first month, and then I get this message:

Sorry, you've reached your maximum limit of Lightsail Instances : 0. If you're new to Lightsail, please try again later. If the issue persists, please contact Customer Support . ResourceLimitExceeded

Why is this happening? I have never used lightsail before.

Cellobiose

If this question does not belong here, let me know and I will just delete it. – Cellobiose

Check whether your AWS account is having a verified credit card? – Big

@Big Yes it is – Cellobiose

Side-note: It's not a free account. It's a normal account but some services have a free usage tier for the first 12 months. As to the problem... have you tried it in a different region, just to see if it reports the same issue? – Hairraising

@JohnRotenstein Yes. I have tried it in many regions and configurations. Same happens to me in EC2 as well. – Cellobiose

"...Same happens to me in EC2 as well..." Yep, that is an account config error. Raise a ticket with the support team. – Noctilucent

Answer 1

I can't explain why the limit was set to zero, but you can request an increase in the limit from AWS Support.

From Manage AWS Service Limits:

You can request most service limit increases through the AWS Support Center by choosing Create Case and selecting Service Limit Increase.

Amazon LightSail is offered as an option.

Hairraising

we can't request anything without subscribing to a $29 plan. What is the point the of a free trial that we need to pay for support just to be able to start the free trial? Makes no sense – Chlamys

@Chlamys You could try contacting Customer Service (which is different to Customer Support). They handle Account-related queries. See: aws.amazon.com/contact-us – Hairraising

Answer 2

I had the same issue while developing for a client. Contacted support and was advised we verify the account.

After phone verification, ERROR CLEARED.

Punishment