Error uploading ios application to itunesconnect "failed to open ssh session (16)"

Question

I am having a real repetitive issue uploading app to itunesConnect. It does not matter if I use "Application loader" or xcodes "Archive" utility, the result is the same ("failed to open ssh session (16)"). I am doing this on a Computer and network that was used for multiple uploads of applications to itunesConnect in the past and never having this problem. I even uploaded an application the same day (without problem), but got errors for this app.

I reviewed the detail log and found nothing useful to determine why the problem would happen.

I posted the log at link bellow since it is to long to be posted here
http://pastebin.ca/2801584

I am using:
-java (1.6.0)
-xcode 5.1.1
-appLoader 2.9.1
-osx 10.9.3

what i tried already:
-checked and rechecked application meta data
-tried to upload via different network
-changed app bundle identifier (develop site, itunesconnect and application)
-tried contacting support via itunesConnect (with no response after multiple days).

I thank you for any help you can offer me.

Conjunct

Look this: https://mcmap.net/q/121386/-itunesconnect-using-application-loader-behind-a-firewall – Goosestep

Answer 1

According to the log, you don't have network connectivity to Apple's servers, so all of your connection attempts are timing out.

[2014-06-09 11:12:22 CEST] <main> DBG-X:   testing host/port: vgr105.apple.com/33001
[2014-06-09 11:13:38 CEST] <aspera.util.SelectThread> ERROR: The session's status is FAILED and the error description is 'failed to open ssh session. (16)'

[2014-06-09 11:23:07 CEST] <Transport Protocol Seeker> DEBUG: Transfer warning: Unable to connect to sgr403.apple.com:44001: Failed to connect
    at com.signiant.interactivetransfer.engine.TransferEngine$5.run(TransferEngine.java:3617)
Caused by: Transfer error: Failed to connect
    at com.signiant.interactivetransfer.engine.TransferInstance.newControlPort(TransferInstance.java:367)
    at com.signiant.interactivetransfer.engine.ControlStream.<init>(ControlStream.java:894)
    at com.signiant.interactivetransfer.engine.TransferEngine$Connector.run(TransferEngine.java:3185)
Caused by: java.io.IOException: java.io.IOException: connection timeout
    at com.signiant.mobilize.ddsclient.connection.Tcp.<init>(Tcp.java:47)
    at com.signiant.interactivetransfer.engine.TransferInstance.newControlPort(TransferInstance.java:361)
    ... 2 more
Caused by: java.io.IOException: connection timeout
    at com.signiant.mobilize.ddsclient.connection.Tcp.<init>(Tcp.java:42)
    ... 3 more

The simplest explanation is that you're being blocked by a firewall within your local network. If that is the case, then you need to contact your network administrators to open up the ports needed for the transporter to work.

The iTunes Connect Transporter Quick Start Guide lists the ports that have to be opened in order for the transporter to work. You can get the document from the iTunes developer site, or I found a copy online here.

Holomorphic

link with current version of the table directly from apple: itunesconnect.apple.com/docs/UsingApplicationLoader.pdf (page 6) – Charente

link with the current version of accessible URLs: help.apple.com/itc/transporteruserguide/#/… – Mantooth

Answer 2

You can also try the answer here:

itunesconnect using application loader behind a firewall

In short, change Application Loader's Advanced preferences so that it only uses the DAV transfer protocol.

Salsify

Answer 3

If anyone comes across this issue again and cant find a resolution. I had to re download the application loader and after the IPA has been created open up the application loader you just downloaded.

Hemelytron

Answer 4

Make sure that all sites are smoothly accessible from your Mac,

http://help.apple.com/itc/apploader/e3#/itc8e7ec5a60

Dagmardagna