Pre-launch report "Issue: native crash"

Question

Google Play Console Pre-launch report states a crash with my app running on Pixel Android 8.0 (no issues with the others). When watching the replay, I see no issue and don't see the app crash.

This is the info provided.

Issue: Native crash of com.xxxxxxxxx

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Build fingerprint: 'google/sailfish/sailfish:8.0.0/OPR3.170623.008/4294783:user/release-keys' Revision: '0' ABI: 'arm64' pid: 10010, tid: 10046, name: ControllerMesse >>> com.xxxxxxx <<< signal 6 (SIGABRT), code -6 (SI_TKILL), fault addr -------- Abort message: 'Cannot get a dirty matrix!' x0 0000000000000000 x1 000000000000273e x2 0000000000000006 x3 0000000000000008 x4 feff71647164636d x5 feff71647164636d x6 feff71647164636d x7 7f7f7f7f7f7f7f7f x8 0000000000000083 x9 09ee441dd405312c x10 0000000000000000 x11 0000000000000001 x12 ffffffffffffffff x13 ffffffffffffffff x14 ffffffffff000000 x15 ffffffffffffffff x16 0000007e7b1662f8 x17 0000007e7b1085d0 x18 00000000ebad6082 x19 000000000000271a x20 000000000000273e x21 000000007099a7f0 x22 0000000012c6d508 x23 0000000012fffd20 x24 00000000135a0278 x25 0000000000000000 x26 0000000000000000 x27 0000000012ffffb8 x28 00000000706b05b0 x29 0000007e5f2ee1f0 x30 0000007e7b0bc994 sp 0000007e5f2ee1b0 pc 0000007e7b1085d8 pstate 0000000060000000

Can anyone point me in the right direction.

Headstone

I'm getting that issues. Did you find the reason of crash? – Norenenorfleet

@seekingStillness, did you ever solve this issue? – Discus

I'm getting that issue too, and it's weird because the crash issue doesn't log in the firebase crashlytics. Did you find the reason of the crash? – Purulent

Answer 1

Android is open source, so when debugging something like this I always start with Google. A Google search for 'android source "cannot get a dirty matrix"' leads here.

https://android.googlesource.com/platform/frameworks/base/+/master/libs/hwui/RenderProperties.h

Now this doesn't tell you how to fix it, but does tell you it is something wrong with the native rendering code with a device running Android O, using 64 bit native code.

If it was my app I'd try to find another Android Oreo device with an arm64 processor and see if it happens to me. But it is going to be hard to debug, and just as likely to be a bug with the OS or your game engine than something you can fix yourself (unless you have been writing native rendering code).

Fluke

Hi, my app update has been rejected from the Designed for families program due to instability. It only got one crash on a huawei, android 7.0, no crashlytics reports, and logcat showed the "dirty matrix" error, which you say might turn out to be impossible to fix. So what should I do? Am I stuck on being rejected? (Sorry to bother you here - again, if I remember correctly - it's my first app, no senior nearby to help me out and I'm a bit uncertain on what steps to take or not). – Ufa

I also encountered the same error on Android 7 following are the device details Model Name Mate 9 RAM 4096 MB Manufacturer Huawei OpenGL ES Version 3.2 Android Version Android 7.0 Native Platform armeabi-v7a Locale zh_CN CPU Make HiSilicon CPU Model KIRIN960 – Upcast

Answer 2

I stumbled upon this one as well (probably from a different cause). The error disappeared from the report after I downgraded the following libraries to:

com.google.firebase:firebase-perf:19.0.7 (downgrade from 19.0.8)
com.google.firebase:firebase-firestore-ktx:21.4.3 (downgrade from 21.50.0)
com.google.firebase:firebase-config-ktx:19.1.4 (downgrade from 19.2.0)

Didn't pinpoint the issue exactly but I'm guessing firebase-perf is to blame here.

Carrero