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Transaction ID for google play to transfer app to another account
Asked Answered
androidgoogle-play
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4

20

I need to transfer an app to another account. I already transferred many apps. But Google might have changed the way to get TRANSACTION-ID.

I've already visited below answers: and all seems OUT-DATED.

They all are suggested to go-to Payment Page. I tried all the URLs listed below.

But they all are redirecting on the same very same Url !! and displaying page below:

enter image description here

So is there any Url which reaches the correct page which can provide TRANSACTION-ID.

Jannajannel answered 26/12, 2018 at 15:20 Comment(0)
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If your order id is "01234567890123456789.token.0123456789012345" Just remove the part before “token”

If your order id is "0123456789.Registration.0123456789", just remove the part before "Registration"

Salep answered 2/7, 2019 at 10:42 Comment(6)
Finally it worked!! This must be the accepted answer! – Waterhouse
I can't believe they don't make this clearer anywhere I can see. Thanks for the help! – Neckar
And if it’s “0.G.012345678901234”, remove the leading “0.G.”. – Gracchus
wtf... thanks bud.... why google don't update their documentation – Amberlyamberoid
It's 2023 and I have to find out that I need to remove a portion of an entire string that was given that was also requested for a form submission from a platform independent of Google – Gosney
It's 2024, and this is still incorrect on the Google help text and linked docs for transferring an app (support.google.com/googleplay/android-developer/answer/…). I submitted feedback on that docs page with the details of this problem---hopefully they will update. – Napoli
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UPDATE (2nd Nov. 2022):

Solution 1: Search developer registration fee or [email protected] keyword in inbox. If an email like below is found, we can get the transaction id directly from the email.

enter image description here

Solution 2: Get transaction id from https://pay.google.com

transaction id error by play-store

Solution 3:

If your order id is 01234567890123456789.token.0123456789012345 Just remove the part before token

If your order id is 0123456789.Registration.0123456789, just remove the part before Registration

Solution 4:

This is not recommended way but, append PDS. before Payments profile ID / Transaction ID.

For example my Id was 4766-8303-0058 and now Id is PDS.4766-8303-0058 you can use.

In my case, It worked like charm !!!

Get more info from Transfer apps to a different developer account and here.

Jannajannel answered 26/12, 2018 at 15:20 Comment(8)
how many days did it took you between creating a new play account and trnasferring it? I am still getting: The transaction ID does not match for this developer account even though i put PDS.x.x..... – Harrow
@WantIt , I think 12-24 hours. not more then a day. – Jannajannel
@WantIt Have a look at this thread - seems they have problem with the form: productforums.google.com/forum/#!msg/play/SVV7SAWs68s/… – Excursionist
Thanks for answer. I was fighting with this issue for several days. I'll check it ASAP. – Repose
I have this exact issue now, and I do append PDS. but still get "The transaction ID does not match for this developer account", so I am lost. – Kirven
@Kirven can't you access you payment -id from this URL? – Jannajannel
The error was caused by entering the wrong target account email address – Kirven
Solution 3 - works for me!!! – Idaidae
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3

As it stands currently (8-1-2019), the new form (which directs you to your playstore console) to transfer apps to different accounts found here is NOT working:

https://support.google.com/googleplay/android-developer/answer/6230247?hl=en

I know this because I used to be able to transfer my apps no problem with the old form. But using the new form, I always get the error "the transaction ID does not match for this developer account" in the target ID field. I have already emailed google seeking support, will update if I get a response.

Architectonics answered 1/8, 2019 at 13:13 Comment(3)
Have you got any response? Whom did you ask? I have the same issue now and cannot find any option to contact a human out there :( – Campbellbannerman
nope no response, they really need to test their stuff before making it public. I am surprised not many people complain about it either... Basically old form was working fine, but they had to make a new one that fails. A typical case of if it ain't broken, don't fix it – Architectonics
I still have this issue now, February 2020. – Kirven
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We had the same problem - neither we nor our client were able to find the transaction ID. By contacting the support team, I was sent in circles for quite some time (from Google Play to Google Pay support and so on). In the end I was sent the the Play Console support team.

Finally a human (Laura!) responded and after pointing me once again to the "How to find your Transaction ID" standard posting I asked her if there is any other possibility to show Google that we are the right company and everyhting that is needed to initiate a transfer. She agreed. We had to send her as much as possible from this list

  • Primary email address associated with the developer account
  • Developer Account ID
  • Merchant Account ID
  • *Date of Play Console account registration
  • Website
  • Physical Address
  • Mailing address and phone number registered for your Play Console Developer account
  • *Last 4 digits of the active credit card used to purchase the registration fee

We could provide all but the bullet points with the *.

I sent all the information on Friday and on Monday I got the OK from Google for the transfer. They initiated it already, the client accepted the transfer and now it is pending. A tour de force that started in May 2022 ended now. 😅

Dendriform answered 25/9, 2023 at 11:19 Comment(0)

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