iOS9 Untrusted Enterprise Developer with no option to trust

Asked 9/6, 2015 at 4:13 Answered 10/12, 2015 at 20:45

427

This is not a duplicate of Untrusted App Developer. Since iOS9 there is no option to trust an enterprise build. Has anyone found a workaround?

enter image description here

Hasid answered 9/6, 2015 at 4:13 Comment(3)

The answer to this question is wrong !!! if it wasn't protected I'd be able to update it to the correct solution Settings -> General -> Device Management -> Pick from list -> Select Trust "developer" – Gerenuk 30/11, 2015 at 9:40

The amount of time I had (and still have to) spend on the phone telling our customers that it's not a bug but in fact a new safety alert introduced by Apple that I, as a developer, can NOT disable/accept by default. Sigh. – Nagual 17/12, 2015 at 8:56

Related: iOS Untrusted Developer error when testing app – Hypermetropia 19/7, 2017 at 10:8

783

In iOS 9.1 and lower, go to Settings - General - Profiles - tap on your Profile - tap on Trust button.

In iOS 9.2+ & iOS 11+ go to: Settings - General - Profiles & Device Management - tap on your Profile - tap on Trust button.

In iOS 10+, go to: Settings - General - Device Management - tap on your Profile - tap on Trust button.

Feathered answered 9/6, 2015 at 8:8 Comment(18)

I already have an existing MDM profile from my company's email system, and when I go to Settings / General, there is only "Profile" which has this one profile. How can I get the developer certificate to show up here? – Chishima 9/7, 2015 at 23:49

Beta 3 broke this solution – Bidden 11/7, 2015 at 4:26

Profile menu is missing in beta 3. Actually I tried to install "Watch OS" profile so the profile menu pops up. Now I have the profile menu but my ID is missing. I am really confused now. – Megilp 11/7, 2015 at 12:17

If you can't find Profile menu item, send the provisioning profile through email and open that email on your iOS device and tap the attached provisioning profile. – Eridanus 13/7, 2015 at 20:25

@36ByDesign The answer does work in Beta 3. There was a bug (or bugs) in previous betas that caused the Profiles button to sporadically disappear, but it looks like Beta 3 fixed it. – Lithea 15/7, 2015 at 18:17

Beta 4 broke this solution too - no profiles menu at all and no option to trust. What a ... – Decapolis 23/7, 2015 at 13:48

But in my case there is no profile for Myapp in profile section to tap..! Any help please ? – Fairground 29/7, 2015 at 9:12

This should be in a popup when the app is started, not rely on having to delve several layers into settings. – Doreendorelia 17/8, 2015 at 21:56

I also didn't have the Profiles menu initially, but restarting the device solved it. – Saucier 14/9, 2015 at 9:25

Is there a way to avoid doing those steps? If the users who use the app don't know how to do those step? – Lactoflavin 20/9, 2015 at 5:47

I have the official iOS 9 release and this seems to work fine. – Yelena 22/9, 2015 at 15:8

Thanks. Seems like a clumsy solution though, I wonder why Apple doesn't add a 'Trust' button to the dialog in the first place... – Inappetence 27/10, 2015 at 5:5

@Inappetence - I imagine their goal was to minimize the number of people sideloading apps onto their iPhone. It sets up a small barrier that's rather trivial for a developer (we know to just check StackOverflow) that is a bit more tricky for the average person who just wants to run an app that isn't from the app store. – Particularly 30/11, 2015 at 1:10

I don't seem to have Settings - General - Profiles on my iPad. IOS 9.1 – Settling 14/3, 2016 at 11:11

I used iOS 9.2.1 , this suggestion works perfect. Thank you @Alexander – Surtax 9/6, 2016 at 6:15

is there any way to trust the application using itunes or pc? – Political 8/9, 2016 at 20:17

Is there a solution for iOS 9.3.5? – Surely 22/9, 2016 at 19:48

Works on iOS 9.3.2 – Bascinet 15/2, 2017 at 9:42

128

Do it like this:

Enter image description here

Go to Settings -> General -> Profiles - tap on your Profile - tap on the Trust button.

but iOS10 has a little change,

Users should go to Settings - General - Device Management - tap on your Profile - tap on Trust button.

enter image description here

Reference: iOS10AdaptationTips

Umlaut answered 17/6, 2015 at 3:45 Comment(2)

but on device there is no such profile installed in profile section,then what to do? and device is on remote location on iOS 9 beta...! – Fairground 29/7, 2015 at 9:9

@RahulShirphule Please see my comment below. :) You'll have to open Xcode – Rourke 25/9, 2015 at 5:37

For iOS 9 beta 3,4 users. Since the option to view profiles is not viewable do the following from Xcode.

Open Xcode 7.
Go to window, devices.
Select your device.
Delete all of the profiles loaded on the device.
Delete the old app on your device.
Clean and rebuild the app to your device.

On iOS 9.1+ n iOS 9.2+ go to Settings -> General -> Device Management -> press the Profile -> Press Trust.

Goldbrick answered 27/7, 2015 at 17:58 Comment(2)

what to do if the device on remote location? I create ipa with distribution provision profile and send them. Any suggestion ? – Fairground 29/7, 2015 at 9:8

This actually sort of worked for me. Provisioning profiles are hidden behind gear button at the bottom left corner. I still cannot run the app using development profile though. – Autumnautumnal 30/7, 2015 at 15:41

Changes to Enterprise App Distribution Coming in iOS 9

iOS 9 introduces a new feature to help protect users from installing in-house apps from untrusted sources. While no new app signing or provisioning methods are required, the way your enterprise users manage in-house apps installed on their iOS 9 devices will change.

In-house apps installed using an MDM solution are explicitly trusted and will no longer prompt the user to trust the developer that signed and provisioned the app. If your enterprise app does not use an MDM solution, users who install your app for the first time will be prompted to trust the developer. All users who install your app for the first time will need an internet connection.

Using a new restriction, organizations can limit the apps installed on their devices to the in-house apps that they create. And a new interface in Settings allows users to see all enterprise apps installed from their organization.

Source: Official email sent from [email protected] to existing enterprise app developers.

Vite answered 28/8, 2015 at 2:39 Comment(4)

What is the source of this quote? – Gabbro 8/9, 2015 at 13:41

The source of the quote is an official email sent from [email protected] to existing enterprise app developers. i.stack.imgur.com/aEAuh.png – Schistosome 21/9, 2015 at 14:43

any free MDM soltuon could be used? apple configurator ? – Abrahamabrahams 1/10, 2015 at 13:11

if I use MDM solution, will iPhone able to install application without internet connection ? @Vite – Political 19/12, 2015 at 2:6

Device: iPad Mini

OS: iOS 9 Beta 3

App downloaded from: Hockey App

Provisioning profile with Trust issues: Enterprise

In my case, when I navigate to Settings > General > Profiles, I could not see on any Apple provisioning profile. All I could see is a Configuration Profile which is HockeyApp Config.

Here are the steps that I followed:

Connect the Device
Open Xcode
Navigate to Window > Devices
Right click on the Device and select Show Provisioning Profiles...
Delete your Enterprise provisioning profile. Hit Done.
Open HockeyApp. Install your app.
Once the app finished installing, go back to Settings>General>Profiles. You should now be able to see your Enterprise provisioning profile.
Click Trust

That's it! You're done! You can now go back to your app and open it successfully. Hope this helped. :)

Rourke answered 6/8, 2015 at 3:15 Comment(3)

Thank you for this, this was the only solution that worked for me. Even though the Device window is bugged a bit in Xcode 9, it still worked in the end! – Saltant 23/11, 2017 at 9:14

Glad to be of help! :) @Saltant – Rourke 24/11, 2017 at 9:5

Right click did not work for me, but Ctrl-Click in Xcode. – Bushnell 14/2, 2019 at 21:13

On iOS 9.2 Profiles renamed to Device Management.
Now navigation looks like that:
Settings -> General -> Device Management -> Tap on necessary profile in list -> Trust.

Lax answered 10/12, 2015 at 20:45 Comment(2)

Is it just a visual change or a change in functionality too? – Highcolored 11/12, 2015 at 22:10

Looks like just visual changes. I didn't find any differences in behavior. – Lax 11/12, 2015 at 22:17

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