TeamCity Windows Tray Notifier stuck on "logged in"

Asked 16/8, 2012 at 18:38 Answered 8/6, 2018 at 17:50

When I run the Windows Tray Notifier on my Windows 8 virtual machine, it remains stuck on a "logged in" message if I hover over the icon of the program in the system tray, and I can't do anything else other than force the shutdown with the Task Manager. I set the correct address where my TeamCity test server is running but it seems unable to connect to. Any help is appreciated.

Teetotalism answered 16/8, 2012 at 18:38 Comment(0)

Fixed it via the following steps:

Repaired via installer (this clears saved login data)
Logged into a different server running Teamcity 6.5.3 - this worked
logged out again and logged into our main teamcity server (running 7.1) - tray notifier is working again

Very strange! Above workaround would only work if you had access to a second server too.

EDIT: Two further workarounds have been posted on the thread I started on the Jetbrains forum, so I'll repost them here for the benefit of others.

Solution 1:

Kill running tray notifier in task manager
Open regedit, in HKEY_CURRENT_USER\Software\JetBrains\TeamCity\WindowsTray\Login, update the “S” property to http://192.168.1.1:8080 (substitute real ip address, without the quotes, trailing / seems to be important)
Open IE, go to team city site
Log in, checking “remember me”
While IE is open and connected to TeamCity, start up tray notifier.
Takes about 15 sec to change from “logging in” to connected.

Solution 2:

Open IE, select Internet Options, Security Tab, add the TeamCity server address to the trusted list.

Please note, I haven't personally tested either of these methods, just posting them here for information since others have found them to work. Hope this helps!

Since upgrading the server to 7.1.1 this issue hasn't reoccurred for me. Looks like it's been fixed as per Eugene's comment elsewhere on this thread.

Gustation answered 17/8, 2012 at 7:40 Comment(8)

I don't have any other TeamCity server but this is clearly a bug – Teetotalism 17/8, 2012 at 8:29

Yeah agreed. I posted it up on the Teamcity forums here: devnet.jetbrains.net/message/5466013#5466013 Noone has replied as yet... – Gustation 17/8, 2012 at 13:8

I'm not registered on the TeamCity forums but I really hope someone will reply. Maybe the best thing to do here is open a bug report in their tracker – Teetotalism 17/8, 2012 at 14:1

Just added a couple more potential solutions from the thread on the Jetbrains forum, hope these help Stefano! – Gustation 20/8, 2012 at 7:41

For me, the trailing "/" was the key. I didn't need to do step 3, nor solution 2. – Cholinesterase 23/8, 2012 at 15:34

logging into IE first and then starting tray seems to work fine. Worst part is there is no context menu available until it can login to server. At least it should give an exit menu so I dont have to go kill it. – Parashah 27/8, 2012 at 11:5

Solution 1 seemd to work for me. Not sure if I'll have to do this every time I restart my machine though? – Groyne 12/10, 2012 at 11:28

Solution 1 did the trick for me. Thanks for figuring this out! – Boomkin 16/9, 2013 at 21:53

This issue is definitely a bug in the tray notifier.

It isn't popping up login credentials, so

Log first into IE
Check remember me - try to save credentials
Close IE/Launch the notifier
It should be successful

Henry Wilson posted the answer in their forums. Hopefully it's fixed soon.

Luben answered 28/8, 2012 at 2:1 Comment(3)

The bug is fixed for upcoming 7.1.1. See youtrack.jetbrains.com/issue/TW-23599 – Thamos 20/9, 2012 at 15:56

Still occurs for me on 8.1.5. Workarounds here at least still work until you restart. Seems to be a bug tracking the issue: youtrack.jetbrains.com/issue/TW-35234 – Ilianailine 13/11, 2014 at 14:27

This was a fix for me also running TeamCity Enterprise 9.1.7 (build 37573) – Stevenson 24/5, 2017 at 0:14

I had a similar problem, the only difference is that it was stuck in "Loading..." and not in "Logging in...".

I added a trailing slash to the URL in "HKEY_CURRENT_USER\Software\JetBrains\TeamCity\WindowsTray\Login" but it didn't help, so I deleted the whole tree "HKEY_CURRENT_USER\Software\JetBrains\TeamCity". After a restart of the application, it asked again for the URL.

I use 8.0.5 on the server. The tray notification reports "build NA" in the about window...

Shupe answered 28/1, 2014 at 8:33 Comment(1)

Ditto - killing the notifier process and deleting HKEY_CURRENT_USER\Software\JetBrains\TeamCity\WindowsTray\Login\S seemed to be the only way to get past the stuck 'Loading...' message for me, 9.0.2 (build 32195) – Jolt 28/4, 2015 at 8:16

I have had this on:

Windows 7 - 64 bit, TeamCity Pro 7.1 (build 23907)

All other effects are identical as above.

The suggestions above didn't work for me, but it did allow me to re-enter the server address.. still the problem persisted.

What worked for me was to remove then re-install in "Program Files" instead of the default "Program Files (x86)". There are a few reasons why this as-a-fix should be unnecessary, but it worked and I'm happy.

Mysticism answered 11/10, 2012 at 1:9 Comment(0)

This worked for me:

Open the CI-Server URL in Internet Explorer
Log out from the CI-Server
Restart the Tray Notifier (maybe kill via Taskamanger)
Log in again

p.s. not sure if it is relevant, but for completeness:
I also added the CI-Server URL in the trusted sites in Internet Explorer → Internet Options (as mentioned in this answer: https://mcmap.net/q/492793/-teamcity-windows-tray-notifier-stuck-on-quot-logged-in-quot)

Constipation answered 8/6, 2018 at 17:50 Comment(0)

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