Firebase Analytics events from iOS not showing up

Question

I am testing the new Google-powered Firebase, and have implemented remote notifications and crash reporting. I am, however, having massive problems with getting Analytics to work.

I track events with FIRAnalytics.logEventWithName(...) and save user pproperties with FIRAnalytics.setUserPropertyString(...). However, no matter what I do, no data shows up in the Firebase Analytics Console.

Well, I do receive some events, but those are not sent by me (like first_open and session_start). Also, this data seems to drop in after a very long time.

Furthermore, when I track events and save user data, I receive the following:

Upload task scheduled to be executed in approx. (s): 3102.294599890709

This seems really strange - Firebase waiting almost an hour before trying to send the next batch of data must be a bug, or is it configurable? When I waited that extremely long delay out, data was sent...but does not show up.

Ceramic

In Android it takes too much time to update events in Firebase. Probably it is done once a day. – Preside

Answer 1

Firebase events are batched together and uploaded once every hour in order to prevent excessive battery drain on the devices. On iOS when you background the app before the 1h upload target the events will be dispatched at this time in the background.

You can enable debug logging for iOS (https://firebase.google.com/docs/analytics/ios/events#view_events_in_the_xcode_debug_console) to see when events are uploaded in debug console.

Once the events are uploaded there is delay at about 3h before the data will show up in the Firebase Analytics dashboard. Also the default day range excludes "today" so you only see events from yesterday. You can switch the date picker to include Today if you like to see the latest events.

The main reason to delay/batch data uploading is to save battery. Each time the network is used the device mobile network modem is put in hi power mode and stay in this mode for a while. If network is used regularly it has sever impact on the battery life. By batching the uploads together and delaying the upload the impact on the battery is significantly reduced.

Normalize

Thank you for clearing that up. As a Google Analytics user, I have become accustomed to real time analysis, to be able to see what people are doing in my apps right now...especially during development, to see that my actions trigger events correctly. I tried to find information about Firebase's intended behavior yesterday, but did not find any. If I had just had a small box with the info you just gave me, it would have saved me hours of trying to get it to work...when in fact it was already behaving as intended. I think they should consider real time upload when debugging. – Ceramic

Yes, we are considering real time uploading in debug mode. I don't have time when this might be available. – Normalize

Man, reading my comment, I sound like a spoiled brat. I really meant that to be a constructive piece of advice, but it sounded like me really whining. Don't get me wrong - I am super excited about the Firebase service and really look forward to follow you and any future updates you may add! – Ceramic

Any way to set this batch period/interval? – Poplin

No, not yet. As I mentioned in previous comment, we are considering adding support for real time but that is not available at the moment. What is the reason you are looking to control batching period/interval? – Normalize

@Normalize : what if user are not in the app for that long. They open app, fire those custom events and kills the app. are those value are being cached some where to upload later. I am trying to get these custom events to show up for 2 days now. No success yet – Befriend

@Normalize is there any way to manually trigger an upload of events? With the upload being triggered by app delegate methods, that makes it impossible to track analytics for something like a keyboard extension, where there is no app delegate, right? – Skinny

alivingston, If the device has connectivity any event should be uploaded no later then an hour after capture. If you enable debug logging following firebase.google.com/docs/analytics/android/… you can see the scheduled upload time and the actual upload. If you don't see the data in 2 days there is likely something wrong with the setup or you powered off the device/emulator where the events were recorded. – Normalize

@Normalize just to clarify: if a user opens app, does some stuff that logs events, then kills, not backgrounds, the app before an hour is up and the events would be fired, what will happen to those events in the scenario that they don't open the app again for a month? – Disadvantage

IOS doesn't allow for the app to run code after the process is terminated. The data will be uploaded the next time the app process is started by either the user or to handle other request like push notification. I need to verify this but I believe iOS will background the app before the process is terminated. That should upload any pending data assuming the device has connectivity. – Normalize

I'm just highlighting this for others: Also the default day range excludes "today" so you only see events from yesterday. You can switch the date picker to include Today if you like to see the latest events. I've just spent a few hours wondering where my events were only to be stung by this (somewhat annoying "feature")! – Bertrambertrand

is the analytics still not realtime? – Saladin

To see events while debugging add -FIRAnalyticsDebugEnabled to launch arguments and see firebase.google.com/docs/analytics/debugview – Ethos

Answer 2

In Swift it should be like:

FIRAnalytics.logEvent(withName: "SignUp", parameters: ["user_id": userid, "user_name": username])

To view this event in Firebase:

1. Go to Firebase console → Analytics tab
2. Click on DebugView tab; your Events are shown there

To view this event in Xcode:

1. In Xcode, select Product → Scheme → EditScheme
2. Select Run from left Menu
3. Select Arguments tab
4. In the Arguments Passed on Launch, add -FIRAnalyticsDebugEnabled

One dash only!!

Note that -FIRAnalyticsDebugEnabled has only ONE dash in front of it.

Manhattan

note that -FIRAnalyticsDebugEnabled has only ONE dash in front of it – Fabianfabianism

For anyone who has trouble finding the DebugView tab, you have to scroll down within the left sidebar. This wasn't obvious to me. – Eared

Answer 3

If you are not receiving events in console, it may be because you are not following naming convention, as I experienced if there is a space in event name it will never show up in the console like following:

mFirebaseAnalytics.logEvent("Add Camera", bundle);

But when you remove the space like following:

mFirebaseAnalytics.logEvent("Add_Camera", bundle);

Now you will see events in console, after approximately 3 hours. Application will dispatch the data to console in following cases:

1- Data is more than an hours old
2- App goes into the background

You can watch this tutorial for more information: Getting Started with Firebase Analytics on iOS: Events - Firecasts

Mustang

Answer 4

Another thing to check is making sure your logging entries in the Arguments Passed on Launch are correct. They should start with a - e.g

-FIRAnalyticsDebugEnabled

and not

FIRAnalyticsDebugEnabled

I wasted an hour the other day wondering why nothing gets logged.

Bellbella

Same here.. that ONE DASH was the issue in my case too. It took my whole day to figure out what was wrong. – Jacquetta

hehe, its so annoying, I have done it at least 3 times. :) – Bellbella

Truly it is.. however now onwards it will make me more attentive for such minor issues. – Jacquetta

Actually it's "-FIRDebugEnabled" now. – Bacteria

Answer 5

React-Native App (IOS/Android)

I had the same problem, debugView wasn't working, and streamView glitches a few times, the best way ive found to test my events was to logEvents with my createPageEvent() and then

the important thing is to put the app into background after logging the events, they will show up almost in realtime on firebase events or in streamView (check this article to see when events are sent to firebase)

events are only sent after 1 hour since they have been logged or immediately if you put your app in background.

import firebase, { RNFirebase } from 'react-native-firebase';

export default class AnalyticsService  {

    static async initialize() {
        firebase.analytics().setAnalyticsCollectionEnabled(true);
    }

    static async createPageEvent(screen: string) {
        firebase.analytics().setCurrentScreen(screen)
        firebase.analytics().logEvent(`open_${screen}`)
    }

}

the result is this in streamView almost realtime ->

Now you can start building funnels and stuff

Notepaper

Answer 6

first_open, session_start are listed by Firebase as Automatically collected events.

I can not help you with the extreme upload task delay you encounter on your custom events.. but Firebase Analytics is less than a week old and it may be just a bug on their side.

I found this StackOverflow question which mention the same debug lines but related to Google App Measurement or old Google Mobile Analytics SDK.

Also, be aware that Firebase Console won't show events in real-time (source):

You can view aggregrated statistics about your events in the Firebase console dashboards. These dashboards update periodically throughout the day. For immediate testing, use the logcat output as described in the previous section.

Chestnut

The main reason to delay uploading is that once mobile modem is put in hi power mode it stay that way for some time (like 2 minutes). A simple way to think about it that every time the network is woken up its cost about 2 minutes shorter battery life on the device. So if you wake up the network every 2 minutes your device battery will last ~ 5 hours. Real time data has sever impact on the battery life. We are tying to balance the need for real time w/s draining the battery. Most of the time the batter life trumps real time. That's the main reason for the 1h upload batching. Not a bug. – Normalize

Answer 7

Just a simple note here: according to this little video https://www.youtube.com/watch?v=5pYdTgSkW5E after playing with your simulator you must press the home button on the Xcode, otherwise the data will not be sent to the server.

Ellary

Answer 8

The most common problem most of the people are facing is the firebase is not logging events even though everything is working perfectly fine This is what i found in there docs

If you need to deactivate Analytics collection permanently in a version of your app, set FIREBASE_ANALYTICS_COLLECTION_DEACTIVATED to YES in your app's Info.plist file. Setting FIREBASE_ANALYTICS_COLLECTION_DEACTIVATED to YES takes priority over any values for FIREBASE_ANALYTICS_COLLECTION_ENABLED in your app's Info.plist as well as any values set with setAnalyticsCollectionEnabled.

To re-enable collection, remove FIREBASE_ANALYTICS_COLLECTION_DEACTIVATED from your Info.plist. Setting FIREBASE_ANALYTICS_COLLECTION_DEACTIVATED to NO has no effect and results in the same behavior as not having FIREBASE_ANALYTICS_COLLECTION_DEACTIVATED set in your Info.plist file.

So you have to remove FIREBASE_ANALYTICS_COLLECTION_DEACTIVATED from your google-servicesinfo.plist file to make analytics work

Mariel

Answer 9

Make sure your device is not set to battery save mode. In this mode events may be accumulated and sent only once in a while, even if you run firebase in debug mode as explained by others.

Beeler

Answer 10

It takes too much time to update events in Firebase. Probably it is done once a day. See iOS or Android logging of Firebase events.

You can enable verbose logging to monitor logging of events by the SDK to help verify that events are being logged properly. This includes both automatically and manually logged events.

You can enable verbose logging as follows:

1. In Xcode, select Product > Scheme > Edit scheme...
2. Select Run from the left menu.
3. Select the Arguments tab.
4. In the Arguments Passed On Launch section, add -FIRAnalyticsDebugEnabled.

The next time you run your app, your events will display in the Xcode debug console, helping you immediately verify that events are being sent.

Preside

Answer 11

For me it was incorrect GoogleService-Info.plist Check that FIREBASE APP ID from your firebase dashboard includes in this file. Check that project is correct. Also first copy this file to your ios folder and only then add it in xcode. Because if you add it from downloads folder in xcode and then delete from downloads, it will be deleted from xcode too.

Tendril