<?php echo Mage::getModel('catalog/product_media_config')->getMediaUrl($_product->getImage()); ?>
This code retrieves the media URL for the product image directly. Please replace $_product->getImage() with the appropriate method or attribute for your specific use case.
If you want to customize the image size, you can append the resize method to the above code:
<?php echo Mage::getModel('catalog/product_media_config')->getMediaUrl($_product->getImage())->resize(163, 100); ?>
If your code is still not working, ensure that the product actually has an image set. If not, you might want to check the product in the Magento admin panel and make sure an image is associated with it.
If you're having issues with the image paths and URLs, it's also worth checking the Magento configuration settings related to media URLs. You can find these settings in the Magento Admin Panel under System > Configuration > Web > Unsecure and Secure.
Make sure the "Base Media URL" is set correctly. It should point to the media folder in your Magento installation.
If none of these solutions work, you may need to check for any customizations or extensions that might be affecting the image paths in the client's Magento installation.