TestFlight: Complete test information is required to submit a build for external testing

Question

My app is in internal testing on iTunes Connect, but I cannot promote it to external testing. It tells me that the test information is incomplete.

I have tried all sorts of things, including reading this doc and this doc on Apple and re-entering all the information again. Playing with the language specifier.

This is maddening, because this exact information worked for a previous build.

Diarmuid

For future reference, I have an app which doesn't require login and I entered all the required informations but the warning was still showing up, I solved it by checking and unchecking again "Login required" and then saving again, maybe there was an incoherence between the checkbox shown and stored value. – Kelwunn

@CristinaDeRito July 2022 and that's still a bug... thank you so much for your answer, saved me from pulling any more hair out. – Defalcation

I think apple needs to replace their developers, checking and then unchecking? this is silly. this is not the only silly thing I faced at apple connect website there is too many more bad practicing there – Mcnamee

Answer 1

I checked and unchecked "Sign-in required" and Saved and the warning icon finally went away.

Unquestioned

Got to love fixes like this. Shouldn't work but they do! – Schoenfelder

what! I wasted a lot of time on this scrolling through page to find what's missing :( – Primo

An hour wasted before reading this solution. This should be the accepted answer! – Cupbearer

@Hyps 2020* – Cyaneous

@Cyaneous Indeed. – Hyps

THIS IS JUST A MASSIVE [curses in Russian]! Thank you! – Chuu

Credits should go to @CristinaDeRito that wrote the same answer as comment to OP's question a day before this answer. Upvoting both answers, but felt like Cristina should be credited! – Savill

UNBELIEVABLE!!! After dealing with the many many Xcode bugs, you still have to deal with this additional bug. Arghh!! – Frighten

THANK YOU, 2021 brand new app never had sign-in required and THIS IS THE FIX – Pilliwinks

HOW!? ... is this still an issue nearly 4 years later? Thank you for saving me from ripping my hair out. This solution still works. To take it a step further, you can go back and uncheck the sign-in box after saving with it checked previously. – Lucchesi

@DanielSmith I opened the comment box to make exactly this point. Quite astonishing! – Pitching

Thank you! This problem is still valid today. Pressing the "Sign-in required" checkbox revealed these fields, marked as having errors. Unchecking the box allowed the error to be cleared. – Myke

August 2021 - the bug is still there. – Brookbrooke

I love how this still isn't fixed. – Merited

October 2021 - bug still there. Thank God for stackoverflow or I'd have spent days pulling my hair out over this one. – Uribe

YOU ARE AMAZING – Zinnes

November 2021 - I'm still with you my friend. – Cuneiform

Oh for heaven's sake. Yup, this was what I needed to do. – Conakry

January 2022 and this is still the solution. – Duong

April 2022, the story continues.... – Acquaintance

Still relevant ... – Earplug

Answer 2

Apple has new requirements for test information. It now requires a phone number, but it didn't a couple of weeks ago.

For the benefit of others, here is the information that was needed to be complete for our app on 2 May 2017.

Test Information

• Beta App Description

(We had this only in English (U.S.) Although our app has French versions, we were able to get away without a description in those languages.)

• Feedback Email
• Marketing URL
• Privacy Policy URL

Beta App Review Information

• Contact Information (all fields)
• Demo Account

(Our app requires a login. Your mileage may vary.)

We did not have Review Notes or a License Agreement.

Diarmuid

i have added all informations in Test Information section of itunes connect but still it is showing " Complete test information is required to submit a build for external testing." – Gunar

@Chandni, you need to fill out the Beta App Review Information too, including all the fields in Contact Information. – Diarmuid

Seems strange that feedback email/marketing URL/privacy policy URL are all required. The message for privacy policy says "Privacy policies are recommended…" which implies they're not required… And what if you don't have a marketing URL etc…? – Thallium

@Thallium It does seem strange. I'm reporting on a set of inputs that worked for a particular submission. I don't pretend to know the mind of Apple. Nor do I guarantee the correctness of this answer in the future. – Diarmuid

Also, make sure you Create a group for your External Testers, Add emails and ADD A BUILD to start the process – Isa

Answer 3

I had to check sign-in required and enter some dummy information. after I saved I went back and unchecked it, saved again; all good.

Plication

That's worked. Thanks. – Adventuresome

That seems to have done it for me, too. What an annoying bug. But thank goodness for SO! – Makedamakefast

Answer 4

In my case all information was filled but still showing error "Complete test information is required to submit for review/external tester". I checkd, unchecked the sign in required option and saved it. It saved succeessfully :)

Tidewater

Answer 5

Upload via CLI works fine:

upload using xcrun altool --upload-app --type ios -f build/ios/ipa/*.ipa --apiKey [key] --apiIssuer [issuer] 

Ambages