User Roles Not Getting Updated

Question

I am facing a issue in Sitecore UI when I am editing an existing user to add/delete 'User Roles' under the 'Member Of' tab, its not getting updated. However, when I am adding a New User and assigning the User Roles, then it shows up correct. Any idea whats causing this issue/Or anyone else faced the same?

This issue is also referenced by some other person here. I attached an image for more reference!

Tried looking up online but in vain, hope someone can assist me on this. Thanks in advance!

EDIT: Step by step of what I am doing:

Hope this illustrate the problem much better!

Neopythagoreanism

Does the Sitecore log have any related entries? – Pera

@OptimizedQuery: Where I can look the log file? – Neopythagoreanism

\Data\logs or via the log viewer. From the desktop view, Start -> Reporting Tools -> Log Viewer. – Pera

@OptimizedQuery: Much appreciated! I viewed the file, no entries regarding Roles. – Neopythagoreanism

Are other properties of the user saved properly? – Ahern

Are you using the out-of-the-box Role provider? Or a custom system? – Built

@MarasMusielak: Nope, none for the 'User Roles', but if I am changing the 'Domains' -Sitecore, Default, Extranet , it saves properly. – Neopythagoreanism

@Bryan: I am using whatever Sitecore has: Security Tools -> User Manager. – Neopythagoreanism

Looks like a good candidate to contact Sitecore customer service... – Wilsonwilt

@All: Thank you for all your response. – Neopythagoreanism

Answer 1

I had the exact same problem and it turned out to be solved by ensuring the App_Browsers folder was in the root of the website. When this was not there, several dialogs would not save correctly (User Roles, Security Assignment to items)

Darien

Ah! I located the file and inside the App_Browsers 2 files were missing. Thank you! – Neopythagoreanism

Answer 2

I had the same problem but Jay S's solution didnt work for me. I'm using Sitecore 7.2

The problem is you can't add roles to the user, but what you can do is add users to the role.

The workaround is to go to the Role Manager, then click on Members and select the users to add in to the role.

Arvonio

Answer 3

I had a problem in one of the Sitecore versions with a role selector window which wasn't big enough, so the buttons Cancel and Ok were hidden. I was able to select roles, but then I wasn't able to confirm my selection unless I extended the window size:

You've provided a screenshot for the Edit User popup but not the one which is displayed afer you click Edit on this screen so I don't know if this is the reason of your issue as well.

Ahern

Please see my edit, I added more images to illustrate the issue more better. – Neopythagoreanism