Identifying Facebook Messenger Lite users

Question

Facebook Messenger Lite users cannot see galleries nor many of the other richer aspects of FB Messenger.

How should I identify users messaging via Facebook Messenger Lite (vs. FBM Full) so I can service them effectively without degrading the richness provided to FB Messenger Full) users?

PS someone needs to create tag "facebook-messenger-lite" - I don't have the reputation for it yet.

Stenger

i am pretty sure there is no way to identify if a user uses messenger or messenger lite. after all, on desktop it would work. but i did create the tag, because it appears that there are more than a million users for messenger lite and it´s a valid question. – Coadjutant

Answer 1

Identifying the user isn't supported in the webhook events currently. The only way is to look at the user-agent header in the webview.

Clemence

That's creates a tough situation for providing a good user experience in markets where both Messenger lite and either web client or Messenger full are also in use. – Stenger

Yeah right now the only way to sorta handle it is have a separate page for lite users. Back both pages with the same app then filter the responses based on which page id is in the recipient.id field of the webhook event – Clemence

We've started guessing and then ask users to confirm or switch experiences. Not great but better than two pages b/c we have customers with massive page presence who won't want to launch a new page and try to build it up. – Stenger