Why is [PrtSc] button not working in Intellij-Idea or Microsoft SQL Server Management Studio?

Question

I'm using a thrid-party screen capturing application (Screenpresso). It's configured to start screen-capturing when I press PrtSc. And indeed it works except when Intellij has Windows focus. In fact, to screen capture code I have to focus on any other window press PrtSc and then select the area within Intellij.

I've looked through all the settings, and especially the Keymap settings, and I can't see anything else that has been assigned to PrtSc. Of course, I'm not really sure; when I try to find a setting via nothing happens, as pressing PrtSc has no effect.

I know this used to work for me in previous versions of Intellij (though I can't remember what versions). But PrtSc used to work in Intellij just like every other application.

So I guess the question is, why is Intellij eating the PrtSc keypress event? And can I turn it off so that the event gets correctly passed to my dedicated screen capturing application.

Intellij 2019.2.4 Windows 10, 64b

Dyewood

I found youtrack.jetbrains.com/issue/JBR-1140?p=IDEA-115742 which looks like there is indeed something fishy going on with the PrtSc keypress event since long. I have no idea why, though. – Kursh

Related question, not quite a duplicate, I guess: #6421608 – Kursh

Answer 1

This turned out to be an issue with Screenpresso:

https://www.screenpresso.com/support/hot-keys/

Why shortcut [print screen] key does not always work?

• This must be because you run your application with elevated privileges (with admin rights) (the UAC must have displayed a popup at startup).
• For security reasons, Screenpresso can handle shortcuts from Windows running with elevated privileges only when it is installed in Program Files folder.

• To fix this, you should install Screenpresso in Program Files folder which is not the default behavior:

  1. Uninstall Screenpresso
  2. Run again Screenpresso: Right click Screenpresso.exe and select Run as administrator
  3. Click on the INSTALL on this computer button while holding the Control key or click on the sub-menu Install for all users:

Dyewood

Thanks, it also helped me for ShareX - just make it run with administrator privileges. – Ramiah

Answer 2

Some users have this problem, first reported 5 years ago: Find here

Crash dumps (java_error_in_*.log in the user's home directory) can help to understand it better.

Muns