Google Play In-App Purchase Error: "Couldn't complete your purchase"

Question

I'm adding in-app purchases to my Android application. I've completed all the steps to fetch the products, display them to the user, and start the purchase flow. Now, I'm trying to test it. To do that, I added a test account to the license testers in the Google Play Console.

When I start the purchase flow, I get this UI:

But when I click "1-tap buy," I get the following error:

Here are some things I've already tried:

• I checked that I have the correct country selected in my Play account:

• I made sure that the address in the payment profile of the test account has the correct country.
• I made sure that the app is published on the Production, Open testing, and Internal testing channels.
• I made sure that the test account is enrolled in the Internal and Closed test tracks.
• I tried testing on an emulator and a physical device.
• I cleared the app data and the cache data of the Google Play Store on my device.
• I installed and used a VPN to test the purchase from different countries.

Any idea what could be causing this issue? Also, if you have any suggestions about stuff I should try, please let me know even if you're not sure whether they will actually work.

Alleviator

facing the same error, have u found a solution ? – Pissarro

No, Still facing the same issue. – Alleviator

It is not development issue, because this issue is facing me in all apps, and in in app purchases in general. This is a general issue not app specific – Pissarro

Same issue, did anyone fix this. – Chatterer

I have contacted Google support like a month ago and they told me that they're looking into it and need some time. I checked up on them a few times since, and I was told that they're still investigating. So I'm still waiting. – Alleviator

Answer 1

Google updated their policies few months ago. They prevent commonly-known VPNS from making a payment with the following couldn't complete your purchase. check that you have the correct country.

The only known way to bypass this as of now is to use residential vpns, or be in the actual country.

Ichang

Thanks for the answer, I'm facing the same issue even without any VPN installed. I'm already in the country and I don't usually install or use VPNs, I just installed and tried to use a VPN because I was facing this issue in the first place. – Alleviator

Yes unfortunately even being the Country that is the same with GPlay country and paying with the card, that was issued in the said country results in error in some applications. – Jar

Hi there, the reason I am assuming you are not fro mTurkey in the first place is because you are dodging the most simplest solution of contacting Google. When you contact google customer support, they will have you fill a form that will be processed by their investigation team, who will then check if you are indeed someone from said country. Once this is approved, only then you will be able to use payment in Turkish Lira. The fact that I don't see this surface as one of your troubleshoot steps explained a lot to me at the very least, which is why I proposed the other solutions. – Ichang

Answer 2

I have a similar problem and have tried everything you listed, but nothing worked. My solution: Go to device/phone Settings > Network & Internet > Advanced > Turn off the VPN and Private DNS > Restart the device/phone.

Postconsonantal

I was already testing without any VPN installed on the device and I was facing the same issue. – Alleviator

Thank you! saved me after months no solution! – Tical

Answer 3

I had the same problem. What I did was, I got another Google account, used the same payment method, and problem solved. Hope this helps.

Stetson

Answer 4

Work around in India :

1. Did a top up of Google play using Google pay
2. Upgraded the Google One account with Google play balance
3. As it is monthly subscription, got a message to setup a backup payment option and i selected Debit card and validated the same

Ipoh