Crashlytics WebHook for Slack is not working

Question

I have successfully configured Crashlytics Webhook with Slack. I have also tested it with the Test Message given in Crashlytics console. Test message working fine.

But, when I have an actual crash in Crashlytics, it is not getting triggered into the Slack. I don't know where is the issue. What am I doing wrong here?

Necropolis

Answer 1

Mike from Fabric here. I responded over email, but will make the answer public as well.

For this integration, you've set the impact level to 5 which means that only issues that are the most impactful will be mentioned in Slack. If you want to be notified of every new issue, set the impact level to 1.

Barri

Yes, Thanks. I will update you over here or on email for same. – Necropolis

Hi Mike, is there a way to integrate Crashlytics to skype? – Nildanile

None that I'm aware of unless it can take a webhook - docs.fabric.io/android/crashlytics/… – Barri

Same problem here. All the configuration is ok. Send test is ok. Level 1 is set and I also received mails about crashes. But the slack integration don't receive it. I think maybe it doesn't work since I linked my fabric app with the firebase app ? :/ – Fujimoto

I've got the same problem as @Fujimoto – Sneed

If you're hitting this issue with my answer not helping, contact the Fabric support team. Another possibility is that a new issue hasn't been triggered. If the impact level is 1, a brand new issue needs to happen. If you've caused a second crash on an issue that's been around before, the notification won't be triggered. – Barri

Its now working with Firebase crashlytics. I recently configured it and now i am getting alerts on my slack channel. – Zygotene

How do you change the level of impact to 5 ? – Psychologist

I no longer work on the product, but to my knowledge, you can't change the impact level on your own. It required more of the same crash and/or users hitting the crash to increase the impact level. – Barri

Answer 2

I configured the firebase crashlytics as it is noted using the webhooks from slack , Result is i have a successful testing message sent to the slack channel but not the actual errors even though i have checked all type of crashes, new and recurring, some said a thing about impact level need to be changed to 1 but i can't find how .

Psychologist