I'm building a support ticket tracking app and have a few models I'd like to create from one page. Tickets belong to a Customer via a ForeignKey. Notes belong to Tickets via a ForeignKey as well. I'd like to have the option of selecting a Customer (that's a whole separate project) OR creating a new Customer, then creating a Ticket and finally creating a Note assigned to the new ticket.
Since I'm fairly new to Django, I tend to work iteratively, trying out new features each time. I've played with ModelForms but I want to hide some of the fields and do some complex validation. It seems like the level of control I'm looking for either requires formsets or doing everything by hand, complete with a tedious, hand-coded template page, which I'm trying to avoid.
Is there some lovely feature I'm missing? Does someone have a good reference or example for using formsets? I spent a whole weekend on the API docs for them and I'm still clueless. Is it a design issue if I break down and hand-code everything?