access Lync / Skype for Business conversation in C#

Question

I'm facing a use case, where it shall be possible to take over a Lync/Skype for Business Conversation into my Software. The help desk user was contacted by a customer via Skype for Business and now needs to create a ticket from that conversation. Only the chat-conversation is needed, no voip conversations or so.

I could not find any documentation about how to start any Actions out of a Skype for Business conversation window.

I'm sure, somebody solved that before.

Lieselotteliestal

Answer 1

Note that:

• "Skype for Business" is basically a rebranded Lync, so Shane's advice about the "Lync Client SDK" is correct.
• "Skype" != "Skype for Business". It's like java and javascript, totally different, just similar names for branding.
• Persistent Chat means "chat rooms that remain". Skype for Business has regular IM chat and its much less used "Persistent Chat".
• tel.red can do this for you if you pay them.

Poop

Answer 2

I think what you want is to use the Lync Client SDK specifically the parts dealing with Persistent Chat, there are samples you can play with.

If you don't want to integrate into the Lync Client itself, you can go down the UCMA route and create a "bot" that can take part in chat conversations.

Oech

Does the Client SDK contain any of the persistent chat libraries or is it necessary to download the Persistent Chat SDK? – Lacking

Answer 3

Using Skype's own API is probably the best way.

http://www.skype.com/en/developer/

Bayonne

Does Skype API also work with Skype for Business from scratch? – Lieselotteliestal

Yes, it should. msdn.microsoft.com/en-us/library/office/… – Bayonne

Is it possible to place a Skype to Skype call from C# or VB.net (desktop stand alone app) ... I managed to open Skype for business and open chat window but cannot auto-call someone on my list... Any ideas? – Nablus

I will add an another link for skype for business API : msdn.microsoft.com/en-us/skype/appsdk/apioverview – Simarouba

Answer 4

I am not able to get the lync sdk controls to work when Skype for business/lync is running using app-v. it works fine when the program is "installed" though.

when running Skype for business/lync in app-v, the error is basically lync client not found, even though it is obviously running.

Claver