Can not log into unity hub 3.5.0

Question

Windows 10
Unity 3.5.0
Started yesterday 7/10/2023, I could not log into Unity Hub, opens blank window 10.
I can log into Unity on the website and Assets Store,
What I have done:
Reinstalled Unity Hub 3.5.0
Emptied History and cache from Chrome and Firefox
Rebooted computer

Ubuntu 24.04
Unity 3.5.0
I can log into Unity Hub and get assets from the Assets Store

Any clues?

Diffident

Good Luck! :) I gave you my solution, tell me if it works or any other questions.

– Obala

Answer 1

Hi,

So When you launch the unity hub app it opens but only shows a blank screen and doesn’t load?
Is that what happens when you open unity hub 3.5.0?

Check your unity files, they might be corrupted. (If on Windows 10, Also run an SFC scan, which can be done by opening command prompt and typing in SFC /scannow)

Obala

Answer 2

HI,

You can try to do this：

1. Kill all process of unity hub. In windows, you can use Task Manager。
2. Find the cache folder and delete completely. In Windows, it could be in C:\Users\xxx\AppData\Roaming\UnityHub\
3. Restart UnityHub and log in.

Travertine

He did reinstall Unity hub so it may not work but it's worth a try! :)

– Obala

Yes. But he only said that he did reinstall, not sure if he did the uninstall first. And windows usually don't remove some cache files, even you uninstall a app. So it maybe work. :)

– Travertine

Yeah, true. Let's hope it works! :)

– Obala

Answer 3

Hello All,
Thanks for the advice but I still can not get Unity Hub to sign in

What I have done:
Deleted all unity folders in:
Programs folder
AppData:
Local
Locallow
Roaming
Reinstalled Unity 3.5.0

Same issue can not login to Unity hub

I have to be missing something

Going to load Unity hub on a different window 11 laptop, not the same but it is windows and see if I have the same issue

Diffident

Hello All. latest steps I have taken: Uninstalled all editors Uninstalled Unity Hub Removed folders: Program folder AppData local locallow roaming Performed regedit removing all unity listing fresh untiy hub install I can create a new login (opens up with my login information) but will not open the signin window any hidden files that I can delete to correct this?

– Diffident

Hello All, Sorry, my mistake. Not sure how my IT dept is locking me from signing into Unity when I am not connect to our intranet, but that was my problem. Once I connected to our intranet, I can sign in

– Diffident

So, it is a network error...

– Travertine

Hi, Okay, thanks for letting us know! Good Luck on your Unity Journey! :)

– Obala

Answer 4

I had the exact same issue, tried all the recommended solutions with no luck, then that’s what did the trick for me:

1. Uninstalled Unity Hub
2. Deleted all folders with the word “cache” in their name from all AppData paths (as @Diffident suggested above)
3. Reinstalled Unity Hub in a different folder than previously

I’m not sure if step 2 is necessary (I had tried it before). It seems the different install folder did the trick.

Ashleaashlee

Answer 5

i could not login to the unity login system, because i had NordVPN installed, i think any VPN software causes problem, to connect to the unity login system. i had to close down the NordVPN, to be able to login, it could be your network DNS, that block the web site. check that out, Routers can have built in VPN. hope everyone find out the problem. to close down VPN worked for me.

Bernardinabernardine

Answer 6

Hey,
I had this issue like 2 hours ago. Now, I updated my hub to 3.6.1 and I guess it’s fixed.

Unclear