Error while properties set up in "Send Email" step in CRM 2013 process

Question

I am using Microsoft Dynamics CRM 2013 On-Premise. I am facing with the issue while I am trying to set up any dynamic value to body section of "Send Email" step in CRM 2013 process. Here is steps to reproduce in screenshot form:

1)

2)

3)

and stack trace:

[2014-05-13 15:40:23.325] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   31 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 0ceffee7-ec5f-4823-a0ce-b2ccb55a910d | ExceptionConverter.ConvertMessageAndErrorCode  ilOffset = 0x23B
>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3AE9E085: System.Xml.XmlException: '&' is an unexpected token. The expected token is '"' or '''. Line 1, position 110.
>   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
>   at System.Xml.XmlTextReaderImpl.ParseAttributes()
>   at System.Xml.XmlTextReaderImpl.ParseElement()
>   at System.Xml.XmlTextReaderImpl.ParseElementContent()
>   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
>   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
>   at System.Xml.XmlDocument.Load(XmlReader reader)
>   at System.Xml.XmlDocument.LoadXml(String xml)
>   at Microsoft.Crm.Application.Platform.WorkflowLibrary.PropertyExpressionBuilder.CreateDynamicExpression(WorkflowStep workflowStep, WorkflowAttributeType attributeType, String propertyValue, Boolean isEmailBody)
>   at Microsoft.Crm.Application.Platform.WorkflowLibrary.PropertyExpressionBuilder.CreateExpression(WorkflowStep workflowStep, XmlNode propertyNode, String propertyValue, WorkflowAttributeType attributeType, Boolean isEmailBody)
>   at Microsoft.Crm.Application.Platform.WorkflowLibrary.PropertyExpressionBuilder.CreateExpression(WorkflowStep workflowStep, String entityName, String xml)
>   at Microsoft.Crm.Application.WebServices.WorkflowWebService.UpdateSendEmailStep(String activityId, String entityId, String emailXml, String descriptionXml)

Please, help me with this problem! Thank you in advance!

Faustina

Which is the name of the Account? – Wakeless

At what time error occurs? In the Email template design window or the time process runs? – Deborahdeborath

@Jorge, no, it wasn't start on Account record. – Faustina

@Scorpion, error occurs after I have clicked Save and Close in Send Email Properties window (step 2 in description), when I go back to Process Information window (step 3 in description). – Faustina

Answer 1

The issue was resolved by changing browser. All steps to reproduce were done in Chrome browser. I have tried it in Firefox and it works fine.

Faustina

I also faced similar issues and everything worked fine in IE. – Rainer