"Test Login Needed" App review in Google Play

Question

I recently uploaded a new app in the google play console to review, then I was receive an email that say:

Please provide login credentials to the support team before you submit any updated version for another review (select “Test Login Needed” and include the test login account and password details in the open box field).

I can't find the “Test Login Needed” to select it.

Can anybody tell where this option is?

Scotch

Google Play should provide more details of where this is found, that one must redo 'target audience and content' to be able to provide test login account and password – Antonantone

Answer 1

Please follow these instruction if it's helpful 1st instruction

2nd instruction

3rd instruction

Then save

Also do this

Siesta

My app is still rejected with same reason please help me how can i resolve it – Vaclav

Can you please provide me the error ss or something!! – Siesta

Thank you! I couldn't find it – Stepparent

@RaselKhan My app still has the same error after providing test credentials, please help to solve it – Rework

@RajiAC I just update my answer please follow now. May be it could be helpful for you – Siesta

@RaselKhan thank you very much, the warning got cleared after the deadline only even though i had resolved it 2 weeks ago – Rework

Answer 2

Updated 09/2020:

New Play Console:

1. Sign in to your Play Console
2. On the left menu, scroll all the way down and select "App content"
3. Select the "Actioned" tab
4. Select "App access" > "Manage"
5. Select "All or some functionality is restricted" and enter your login credentials and save

Old Play Console:

1. Sign in to your Play Console
2. On the left menu, go to "Store Presence" -> "App Content"
3. Select "App Access" -> "All or some of functionality is restricted"
4. Enter login credentials and save

Canst

This is not a bit better in the new "improved" console. Those instructions for testers should have a prominent place in relation to the tracks. Apple solved that much better (while their store submission UX is still awful in general). – Mesa

The "App Content" is listed under the "Policy" section down below. – Mayenne

In general I find Google's play console to be much more cluttered and confusing than Apple. They're also often slower to review now. Great progress :( – Bessel

I'm stuck with this situation. My app sign-in flow with Google Sign In (server side token verification). Should I have to submit google account and password? #69173252 – Burnside

@Akashkhan When I did that I created a test account and just handed the credentials to Google (and Apple if releasing on iOS) – Canst

I have done this and its been 1 week still no google answer, should I contact their support? – Apportionment

@Apportionment what does the status of your app say? If it's your first app it can take a while for it to get approved. Nothing wrong with reaching out to their support though – Canst

We have done this and we still see this message: "Your app will soon be removed for not adhering to Google Play Developer Programme Policies. Fix violations as soon as possible." We have reached out to google support but the answer is that policy issues can only be solved through the play console.... :-/ – Peddler

@Peddler how did you get it resolved? i have the same situation, although they replied in some instances the warning may continue to show, what does that mean?! – Rework

Wow, can't believe I had to come to stack overflow to tell me how to find something in a Google UI... Thanks! – Grating

Google reviewer can't login because login attempt failed. – Evasive

Answer 3

1. Sign in to your Play Console.
2. Navigate to "Store Presence" > "App Content"
3. Start the "Target audience and content" questionnaire, or select "Start Again" if you already submitted.
4. In step 2 "App Details" choose "All or some functionality is restricted" under "Instructions for app access".
5. Enter the test login credentials there for app review team to access.

Toponym

The weird thing about this is that you can only get to step 2 if you say that your app targets children...so if you have an app that isn't targeting children (in my case, a business productivity app), you have to include children in your targeting in order to provide the Google Play reviewer with test login credentials. Very odd... – Mullah

this is really confusing!! – Bureaucratic

you should navigate to Policy > App content. and then click on the Manage button on the App access section. – Plummet

If the app is for a financial institution and creating a test account is complex, e.g Some business documents are required. Can an app in a test track be used? How does one proceed? – Tatouay

I'm stuck with this situation. My app sign-in flow with Google Sign In (server side token verification). Should I have to submit google account and password? #69173252 – Burnside

Answer 4

My console was different @Prasad DE Zoysa

Here's an update.

1. Sign in to your Play Console.
2. Navigate to "App Content" (Under policy section)
3. Navigate to "App access" questionnaire - you might find it under the "Actioned" tab - and click manage.
4. Choose "All or some functionality is restricted" under "Instructions for app access".

Enter the test login credentials there for app review team to access.

Edited in Sept. 2023

Giron