"Twilio could not find a Channel with the specified From address"

Question

I have integrated rasa assistant with twilio to show chat in watsaap messenger. Currently, when i send the message to the bot this error is coming up.

Wensleydale

Answer 1

I faced this issue while trying the Twilio WhatsApp API with test credentials (expecting it to work).

You need to use the LIVE Credentials instead of the Test Credentials. The test credentials do not support WhatsApp at time of writing. It will cost you some money per successful API call (because it is a real API call to WhatsApp).

Emanuelemanuela

Life saver. Thank you. I spent a full day trying and sweating with al sorts of articles, i tried different alternatives, tried vonage even SMH,, tried cURL things, Damn – Ionium

Answer 2

This error indicates the destination (To:) number is not WhatsApp enabled. If that is not the case, you should open a ticket with Twilio via the Twilio console to have them further investigate.

Twilio could not find a Channel with the From address

Carmine

The (To:) number is my watsaap number that i am using. The (from:) number is twilio number that is generated – Wensleydale

So if the To: number is indeed a WhatsApp enabled number (your personal WhatsApp device) and you are unable to send to it, you should open a ticket with Twilio to investigate. – Carmine

A WhatsApp message needs to be sent from your phone number to a Twilio sandbox number with the exact text given by Twilio instructions for enabling the sandbox. After that, you will receive be able to send messages to your phone number through Twilio SDK. – Polypus