My company is being paid to optimize a Wordpress site, I am trying to make some modifications that should be showing up in the widgets section (forms, testimonials etc).
With their custom theme, in the widgets section, on the right hand side where it lists all the sidebars, if I expand any, they are empty. If I drag a text widget over and add "Test", and then Save, it will show up on the front end, but once the widgets page refreshes, if I expand the sidebar again, it shows empty. The widgets show up under inactive widgets but not to the right where I should be able to edit them.
I have tried this using the default theme and the widgets show up as expected. I don't know enough about Wordpress to know where to look to fix the widgets disappearing from the admin sidebar section.